How to respond to I thought you were someone else-cold calling objection

June 18, 2024

"I Thought You Were Someone Else"

This is an objection due to mistaken identity. Clarifying and refocusing the conversation can help prevent this.

How to respond in 3 steps:

Step 1: Validate their objection

"I apologize for any confusion."

Step 2: Label it

"It seems like I caught you off guard."

Step 3: Follow up with a secondary ask

"Since I have you, could I take just a moment to introduce myself and explain why I’m calling?"