How to respond to "How did you get my number?"

May 2, 2024

This cold calling objection arises frequently and can indicate suspicion or discomfort from the prospect about the unexpected contact. It reflects a Business Case Objection where the prospect is questioning the legitimacy or appropriateness of the call. Always be honest when answering this objection. If you obtained the number using B2B software, say so. But if it's via a referral, here's how to respond:

A 3 step framework to respond to this objection

Step #1 – Agree with the objection

"I can see why that would be concerning."

Step #2 – Incentivize conversation

"We have a mutual connection with [Connection Name], and they mentioned you might be interested in what we offer. Is this something you might want to verify?"

Step #3 – Sell the test drive

"I can quickly show you some insights that could be very relevant to what you do."